A survey of more than 25,000 employees shows that automated workflows lead to a better work environment – an important differentiator in a changing world. Not all questions have been answered yet, but we now have a better picture of the business climate in 2021. Now that the dust has begun to settle, one thing is clear: the world is more digital than before and that will not change. Salesforce Research wanted to know how companies optimize their digital activities and analyzed data from eleven different studies. You can read our full findings in the new Trends in Workflow Automation report , but this article provides key takeaways for IT teams. A good working environment leads to satisfied customers – and more turnover People have long understood the connection between customer experience (CX) and revenue: satisfied customers are more likely to buy more.
According to company managers, it makes just as much sense to improve the employee experience (EX), increasing revenue both indirectly (through better CX) and directly. It is interesting that this relationship only goes one way. Most executives agree that investing in Israel phone number list EX leads to better CX, but far fewer are convinced that better CX leads to better EX. Most executives agree that the CX and revenue are driven by the EX. Additional research shows that managers who prioritize the EX report higher revenue growth. This seems to indicate that EX can be an important factor that sets the most successful companies apart from the rest. In other words: when employees have the opportunities to do their job as well as possible.
Customers benefit and turnover increases. the EX can be overlooked IT teams are known to have too much to do in too little time, such as system integrations, security enhancements, and software upgrades. Before the pandemic, 58% of corporate employees felt that IT managers were too busy to keep things running. Since the pandemic, the number of digital IT projects has increased worldwide . With IT swamped with competing priorities, the work environment has often deteriorated. For example, only 21% of IT managers say their technology maximizes employee engagement.